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General & App Behavior

Possible reasons:

  • Corrupted installation

  • Manufacturer-modified Android (MIUI/EMUI/FireOS)

  • Battery optimization killing the app

Solutions:

  1. Update the application

  2. Uninstall and reinstall via Google Play

  3. Disable battery optimization:
    Settings → Battery → Optimization → Disable for this app

Performance depends on device power, storage space, and system resources.
Try:

  • Closing background apps

  • Freeing storage space

  • Restarting device

  • Updating to the latest version

This usually happens on:

  • Older Android versions

  • Smaller screens

  • Tablets with stretched UI

  • Android TV restricted layouts

Not all features are available on all platforms (Terms of Use).

Sometimes devices need a clean reinstall after major updates.

Try:

  • Uninstall → Reinstall

  • Update Android WebView component

  • Restart your device

Plus, Purchases & Billing

Plus is linked to your Google account.
If you bought a lifetime license, you must activate Plus from the app you purchased.
If you have a subscription, Plus is activated and renewed automatically after you subscribe.

Requires internet once for license validation.
Reopening the app usually resolves it.

  • Available until January 1, 2026

  • After that date: no new lifetime sales

  • Old buyers keep access forever

Use the same Google account → reinstall from Google Play → Library.
If it’s still missing, share your order ID with support.

Subscriptions → no refunds (Refund Policy)
Google Play may review incorrect charges.

Google Play → Payments & subscriptions → Subscriptions

Uninstalling the app does NOT cancel the subscription.

No. Purchases are permanently tied to the Google account used at the time of purchase.

Reason:

  • Pending payments

  • Bank verification delay

  • Play Store glitch

  • Purchasing with a different Google account than app install

Try:

  • Check your bank’s pending transactions

  • Verify which Google account has the subscription

  • Reinstall the app

Device, Compatibility & Google Play

Reasons:

  • Unsupported Android version

  • Device not certified

  • Google Play restrictions

  • Region not supported

Nexech cannot override Google Play’s automated control.

Causes:

  • Insufficient hardware or unsupported OS version

  • No Play Services

  • Rooted device (some apps block security risk)

If device has Google Play Services, yes.
If not (HMS-only), some features may not work.

Performance & Stability

Try the following:

  1. Restart your device

  2. Clear cache

  3. Close background apps

  4. Ensure you have enough storage space

  5. Update to the latest version

Some intensive features require powerful hardware; older devices may experience slowdowns.

Clear:

  • Cache

  • Temporary files

  • Downloaded offline content

Large cache buildup happens over time (normal behavior).

Permissions & Features

Go to:
Settings → Apps → Nexech App → Permissions → Enable required permission

Offline usage is:

  • Available only on supported apps

  • A Plus-exclusive feature

Make sure:

  • You have Plus active

  • Required content was downloaded before going offline

Android TV & Google TV

Try:

  • Restart TV

  • Update the app

  • Switch to D-pad navigation

  • Use Google TV Remote App

Possible reasons:

  • Corrupted installation

  • Low RAM smart TVs

  • Older version Android System WebView app

Solutions:

  1. Update the application

  2. Uninstall and reinstall via Google Play

TV apps have reduced UI complexity and feature differences due to remote navigation limitations.

Privacy & Data

Minimal data → detailed in Privacy Policy.
Crash logs & device identifiers may be collected anonymously for performance and debugging.

No.
We never sell or trade user data.

Only essential services:

  • Analytics

  • Payment processing

  • Cloud storage
    All are contractually bound to data protection rules.

Region, Network & Content

Could be due to:

  • Regional restrictions

  • ISP blocks

  • Network filtering
    Try:

  • Switching network

  • Turning VPN on/off

Most common reasons:

  • Weak Wi-Fi Signal

  • Overloaded network

  • ISP throttling

Support & Contact

  • Email: support@nexech.com

  • Contact Form

Response time: 24–48 hours.

  • Device model

  • Android version

  • App version

  • Purchase receipt (if billing)

  • Screenshots or recordings

Not at the moment.

No — only email and form-based support.